Advice and answers from the UserGuiding Team

Search results for:How do We Calculate the Completion Ratio?

What is the 'Completion Rate'?

Completion Rate is the ratio of the completed Guides to the viewed Guides… By scrolling down in the Overview Tab, you can find a Completion Rate for each of your active Guides… from the dropdown menu and looking at the Step Analytics

Displaying Guides until completion

Learn how you can ensure your users finish a Guide… Please follow these steps: Create a segment for the users who didn't complete your Guide… After the segment has been created, it's time to select it

Guide length and completion rates

Guides that are too long have lower completion rate… Completion Rate shows the percentage of end-users who started and completed your Guide… Or, they get bored before the finish line and lose interest in the experience created

Monthly Active Users (MAU) calculation

This article explains in detail how the MAU is calculated… In the default method, we count these kinds of logins as new monthly active users: When a user… We do NOT count these kinds of logins as new monthly active users: When a user visits your platform

Can I use UserGuiding for mobile apps or mobile websites?

How we handle the mobile technology you may use in your application… As we are still in the Beta phase, it requires special attention from a team member who can look after… the contents on the mobile view display

Is Analytics data in real-time?

Calculation Interval of the Analytics Data… Due to performance considerations, we calculate and update analytics data (# of guides played, # of sessions

Creating Guides that span across different URLs

Learn how to create interactive walkthroughs that span across different URLs… For more information on how to embed the code, you can check out the corresponding articles: How… How do I embed the Container Code into my software with Google’s Tag Manager to complete the installation

Step Analytics

Keep track of the performance of each step in your guides with UserGuiding's Step Analytics… By default, the dashboard shows how all of your guides performed over the course of the last 7 days… The overall completion rate of your guide can be found upper right of the chart

Disabling user identification

Learn how to disable this feature and what happens when you do it… User Identification and User API help you track the usage analytics of the onboarding material for each… When you disable User Identification, you will lose access to the User API, and the existing usage analytics

Hiding the Checklist when all steps are completed

How to create a Checklist marked off with user actions and gets hidden when all items are completed… Let's look at their completion conditions under the Completed When section… We want this Checklist to get hidden when all the items are completed; in other words, this Checklist