Overview
Completion Rate is a key metric in analyzing the effectiveness of your onboarding guides. It represents the ratio of completed guides to the guides that have been viewed by users. Understanding this metric can help you gauge how well your guides are performing and identify areas for improvement.
What is Completion Rate?
The Completion Rate measures how many of your guides are fully completed compared to the number that has been viewed by users. This metric is crucial for evaluating the engagement and effectiveness of your onboarding materials.
- Definition:
- Completion Rate = (Number of Completed Guides / Number of Viewed Guides) × 100
A guide is considered complete when the user has reached the final step within that guide. Tracking this rate helps you understand how effectively your guides are leading users through the intended onboarding process.
Finding Completion Rate Analytics
Access the Overall Performance: To find the Completion Rate for all of your active Guides, navigate to the UserGuiding dashboard.
View Detailed Analytics: For a deeper insight into the performance of your Guides, you can access detailed analytics by selecting a specific Guide under the Engagement menu and check the Reports tab.
Step Analytics: Click on the “Step Analytics” to see which steps within the guide were viewed or completed. This detailed view allows you to analyze user interaction with each step of the guide.
Benefits of Tracking Completion Rate
- Performance Measurement: Helps you assess how well your guides are engaging users and whether they are completing the intended steps.
- Identify Improvement Areas: Allows you to pinpoint steps where users drop off, enabling you to make targeted improvements.
- Enhanced User Experience: By understanding and optimizing completion rates, you can create more effective onboarding experiences that better serve your users.
By regularly monitoring and analyzing the Completion Rate of your guides, you can optimize your onboarding process and improve user engagement.