Overview
UserGuiding's Guide Reports show how your Guides perform. Here, you can find Step Analytics for each Guide, to identify drop-off across steps within the Guide and help you improve the completion rate.
Step Analytics is designed to keep you informed about the efficiency of your Guides and, later, adjust them to create the most successful versions.
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Where to find Step Analytics?
You can navigate to your Guides in the Engagement menu and click on the Guide you'd like to see the step analytics to see how your live product tour perform by day, week, or month.
The dashboard shows how your Guide performed over the last seven days by default. Then, you can filter by time range and see how many users have seen and completed your Guide.
Below the line chart, you'll find Step Analytics.
Understanding Step Analytics
This report lets you assess:
- The total number of users that started and completed your Guide in the selected timeframe.
- The number and proportion of users (relative to users who started the Guide) who have seen and dropped off at each step.
- The overall completion rate of your Guide can be found on the upper right of the chart.
To see information in detail about a specific step, you can simply hover over it:
