Check out the following steps, you will learn how to create your first NPS Survey in no time!

How to Create NPS Survey - Video Tutorial

  • The first thing you should do is to log in to your UserGuiding Account. 
  • Once you've arrived in the Panel, under the Content section, you will find NPS tab, click on it.
  • There it is the template survey that is provided by UserGuiding.
  • Next, click on the Settings and basically you can choose a container for your Survey, change its status to active, and start using it with the default setting.

In this case: 

Survey Question: How likely are you to recommend this product to a friend or colleague?

Feedback Question: Why did you choose that score?

However, if you want to prepare your NPS Survey from scratch, here are the steps you should consider from top to bottom:

  • Edit your NPS Survey's name.
  • Set a container, in which you would like to place the survey.
  • First, edit NPS Survey Question, and then the NPS Feedback Question.
  • The latter is optional, in case you'd like to collect written feedback.
  • Then, you can rewrite the rating scale texts from lowest to highest.
  • In order to specify on which page the survey appear before your end users, define a target page url and set a rule.
  • Remember, you can designate multiple targets for your survey.
  • After that, you can define a specific user segment for your survey via Custom Segmentation.
  • Proceed by setting the Appearance settings whether you want to ask in-the-moment feedback or collect it sometime after an end user has had an experience with your service. Learn more about Appearance Settings.
  • Then, choose the percentage of the users that will be sampled. Learn more about Sample Settings.
  • Select any primary and secondary color for the theme, and Preview the final state of your survey.
  • If you are satisfied with the result, to make the survey visible for your end users, visit the top of the page and change its status to Active. 
  • Save the changes you've made and start collecting your customers' feedback as it is the key to understanding the future success of your company. 

Related Articles:

What is NPS?
Monitoring the NPS Survey

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