User Persisted Storage is a feature we provide within growth and enterprise plans.
(Also mentioned as User ID Integration)
As you may already know, UserGuiding generates random unique user ids and stores them in your bowser's local storage. In addition, users' UserGuiding histories and thier properties are also kept in the local storage.
Therefore, when a browser's local storage is cleared, user ids and histories are wiped out as well.
User Persisted Storage is a solution we offer to keep the data persisted in the cloud.
When this feature is enabled, user ids, guides played, guides completed, step analytics and segmentation &custom attributes are kept in the cloud and accordingly retrieved each time an end user visits your website.
We recommend you to get support from your development team and use an API Development Environment to access this data. Postman is a great alternative for this task.
You can use our API Documentation to see how to utilize the User Persisted Storage when it is successfully set. Check out the article below to learn how to do it.