This article explains the Promoter Survey Page elements, their functions, and how you can interpret them for better survey monitoring.
It is located right above the Net Promoter Score Box on the Promoter Survey Page.
Status Field shows whether the Promoter Survey will be shown to your users or not.
There are two statuses: Inactive and active.
Net Promoter Score
Your Net Promoter Score is calculated by subtracting the percentage of customers who are detractors from the percentage who are promoters, which can range from a low of -100 to a high of 100.
Total number of survey responses submitted by users.
Total view count is increased when a user sees the Promoter Survey.
In a period (which is the number you set to define how many days later the user will see the survey again), a single user can only increase the total view count by one.
It is total responses over total view.
It shows how much qualitative (written) feedback you gathered.
If you disable the feedback question from the Promoter Survey settings page, the number will always be zero.
Responses Pie Chart
The percentage of users who have given you 9 or 10 in the survey.
The percentage of users who have given you 7 or 8 in the survey.
The percentage of users who have given you 6 or less in the survey.
☝️ Note here: Even if you click on SHOW RESPONSES on the bottom of the page and delete a certain response from the list view, it's not going to be discounted from the numbers in the Data Overview with the intent of having a consistent data count.