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How UserGuiding Promoter Survey tool keeps track of the responses?
How UserGuiding Promoter Survey tool keeps track of the responses?
Learn how to read the Promoter Survey data
Alican avatar
Written by Alican
Updated over a week ago

In the Promoter Survey, the Net Promoter Score calculation, only the latest answer of a user is taken into consideration.

For example, if a user gave you a score of 8 three months ago, they were regarded as neutral. Today, if they see the survey again and gives you a score of 10, they will be regarded as a promoter.

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