While creating a NPS Survey you will be able to adjust many configurations including the Appearance Settings of the Survey.

Here are the definitions for each field under the Appearance Section:

The number ‘60’ above indicates the time period of the NPS. In a period, a user only sees the survey once. (If s/he does not click "ask me later" or leave the nps unanswered). After submitting a NPS response, a user will not see the survey again for 60 (it can be edited) days. After 60 days, the nps survey will be shown again to get another response.

The number '1' indicates how many page visits required for a user to see the survey. If it is ‘1’, the nps will be shown during the first page view. The default value is ‘5’ in order not to bother users. 

Sometimes users want to answer the survey later. If they postpone the survey, after that amount of days (15), the survey will be shown again.

Check out these articles for more Info:

Where are the NPS responses located?

How UserGuiding NPS tool keeps track of the responses?



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