Overview

The Intercom integration allows you to see which users are engaging with your guides and whether they were able to complete them or not. 

Also, you can see which users have reacted to your Promoter Survey along with the score and feedback.

You can filter and segment end-users based on their Promoter Survey response to automate your Intercom emails and messages. 

Important Note: To integrate successfully, you should be using Intercom actively.

How To Enable Intercom Integration

You can enable this integration using the Activate button within the Integrations Tab under the Settings Section.

How To Display Events on Intercom

Once the feature is enabled, you can visit a user's Intercom page within the Contacts.

When you arrive at a specific user's page, review the Recent Events on the right side of the page. Here, you'll be able to see the user's recent experience with your onboarding content.

Event Tracking

Event Format

<EVENT_NAME>
<EVENT_PROPERTIES>

Example Event

banner button click (userguiding)

bannerId: 36
bannerName: Banner Name
buttonId: 0910f959-f611-4f42-9337-3964d7f9e005
ctaText: Explore Now
userId: USER-ID
pageUrl: https://panel.userguiding.com/dashboard

Find the list of all events UserGuiding emits to integrated tools in this article.

Automating Intercom Emails and Messages based on your Survey Score

First of all, when you want to filter your users in Intercom according to the score they've given you, you can use nps_score_userguiding as the filter.

In the example below, we wanted to get the list of users who've given us an NPS score greater than 7.
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Creating a User Audience for Intercom Messages and Emails

When you create an email or in-app message on Intercom, you often make a decision on who will receive it. By adding rules, you design your audience.

Now, you can +Add rules based on the NPS scores given by your users and various conditions of the Intercom.

In the below example, our email audience is made up of users who've given us an NPS score greater than 7.

In any use case, you can detect which users have given you an NPS score lower or higher than a certain value and gain insight into users' opinions on your product and service.

Accordingly, then, you can take necessary measures through intelligent communication with Intercom messages and emails.