Important: Make sure that you've activated Intercom Integration. If not, learn how to activate Intercom Integration via here.

Firstly, you can visit a user's Intercom page within the Platform.

When you arrive at a specific user's page, turn your gaze to the Recent Events on the right side of the page. Here, you'll be able to see the user's recent experience with your onboarding content.

Click on Load more to load more events until you're able to see the details of their interaction with the NPS Survey which you've been running through UserGuiding.

  

1) nps survey shown (userguiding) 

It means that your NPS Survey is seen by the user. To see the URL of the page in which the user has seen the survey, again click on the angle bracket on the right side. 

   

2) nps score submit (userguiding) 

It means that the user has given you a certain NPS score. To see the actual value of it, click on the angle bracket on the right side

As you can see in the below example, the score is written as in number, under the "score" section . You can also see the URL of the page in which the user has given you the score.

   

3) nps feedback submit (userguiding) 

It means that the user has given a written answer to the question of your NPS Survey. To see the answer, click on the angle bracket on the right side.

You can see that the user's answer is written under the "surveyQuestion" section. You can also see the URL of the page in which the user has given you the score.

   
Related Articles:

Intercom Integration
Creating the NPS Survey
Monitoring the NPS Survey

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