What is COVID-Meter?

UserGuiding developed the COVID-Meter to reduce uncertainty in your business and help you plan accordingly on these difficult days. COVID-Meter is an index ranging from -3 to 3 measuring how much the customers' businesses are affected by the latest COVID-19 pandemic. 

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The COVID-Score Calculation

We can calculate the COVID-score by asking customers one question: “How has your business been affected by the COVID-19 pandemic?”

Based on their score, we subtract the % of people positively affected (0<COVID-index≤+3) from the % of those negatively affected (-3≤COVID-index<0).

Furthermore, on the Latest Responses section on the COVID-Meter dashboard, you'll be able to overview business-by-business the respective influence of coronavirus over your customers. 

The Intercom Integration

The scores given by your customers on the COVID-Meter survey can be transferred to your Intercom account via our Intercom Integration. So, you can take action quickly for customers suffering from COVID-19 and hence likely to churn.

If you'd like to learn more about Userguiding's Intercom integration please visit this article: Intercom Integration

Creating the COVID-Meter Survey

Check out the following steps, you will learn how to create COVID-Meter Survey in no time!

  • The first thing you should do is to log in to your UserGuiding Account. 
  • Once you've arrived in the Panel, under the Content section, you will find the COVID-Meter tab, click on it.

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  • There it is the template survey that is provided by UserGuiding.
  • Next, click on the Settings and basically you can choose a container for your Survey, change its status to active, and start using it with the default setting.

In this case: 

Survey Question: How has your business been affected by the COVID-19 pandemic?

Contact Question: Please enter your company name below and we will contact you shortly.

However, if you'd like to prepare your COVID-Meter Survey from scratch, here are the steps you should consider from top to bottom:

  • First, edit the COVID-Meter Survey Question, and then the Contact Question.
  • The latter is optional, in case you'd like to collect the name of the businesses you're collecting the data from.
  • Then, you can rewrite the rating scale texts from terribly to positively.

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  • Select any primary and secondary colors for the theme and Preview the final state of your survey.

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  • In order to specify on which page the survey appears before your end-users, define a target page URL and choose a rule.
  • Remember, you can designate multiple targets for your survey.

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  • If you are satisfied with the result, to make the survey visible for your end-users, visit the top of the page and change its status to Active. 
  • Save the changes you've made, and COVID-Meter will be live on your webpage for your end-users if you have successfully embedded your Container Code to your webpage. 
  • If you haven't integrated into Userguiding yet, you can check out on this article on code embeds: How do I embed the Container Code?
  • Already got your Covid-Meter Survey up and running? Check this article to learn how to interpret your Covid-Meter Score.
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