Move to a paid plan
If you have a trial account in UserGuiding, you can directly purchase your subscription on the Subscription page under the Settings section.
While you are subscribing to UserGuiding, you should select a plan type, click on the Upgrade button.
In the next step, you can add any add-ons you may need to your subscription; then click Continue.
You can now enter your credit card details and billing information, then click Continue.
And you're ready to complete the payment and start your subscription.
How to see the plan details
To see what's included in your current plan, you can click Plan Details and review the opening page.
How to update your Payment Method
To update the payment method or credit card on file, head over to your Subscription page and click on the Change button right next to your Credit Card information.
How to update the Billing Information
If you have Billing Information registered in UserGuiding and would like to update it, reach out to us via chat with the information that needs to be changed (address, company name, VAT, etc.), and we'll take care of that for you.
How to update the Billing Contact
If you'd like to update the primary billing email address for your subscription, head over to your Subscription page, go to Billing Details, and under Billing E-mail Address, enter the new e-mail and save it.
How to View Previous Invoices
If you would like to view your past invoices or payment history, head over to your Subscription page, go to Billing Details. To download an invoice, click on the icon located in the Invoice column.
Move to a different UserGuiding Plan
If you would like to change your Service tier at any time, go to your Subscription page and click on the blue Upgrade button of the plan that suits your current needs.
Move to a yearly subscription
UserGuiding offers around 30% discount for customers who make an annual payment . If you would like to move to an annual plan, go to your Subscription page and click on the blue Upgrade button of the yearly plan that suits your current needs.
Cancel your UserGuiding subscription
We'll be sorry to see you go! You can let us know that you want to unsubscribe via the Cancel Subscription Button on the Subscription page. We'll contact you shortly so you can confirm the cancellation.
Any feedback and details you can share about your experience would be greatly appreciated. Your account will remain accessible through the end of your current billing cycle, and you will not be charged again.
If you simply need a short break from UserGuiding, feel free to contact us via our live chatbot in panel.userguiding.com with a message about what's going on and when you'll be able to pick UserGuiding back up, and we'll do our best to accommodate it for you.
Review our Terms of Service before canceling your subscription to better understand our refund policy.