All Collections
Use Cases & Best Practices
Best Practices
Don't try to teach everything at once
Don't try to teach everything at once

Enough is as good as a feast; many small steps make a great journey.

Gabriel avatar
Written by Gabriel
Updated over a week ago

Onboarding should be gradual, relevant, and enjoyable. If you try teaching everything at once, you're likely to overwhelm your end-users.

Only the flows that are brief and to the point can keep your users informed and engaged. To have that, focus on small bite-sized bits of education and limit one tour to one objective.

Tip: If you have a lot to cover, break the tour into separate Guides. You can configure Guide 2 to display only to users who have completed Guide 1 by creating a user segment.

Tip: You can merge guides from their final steps to render the overall experience stepped with Custom Buttons or add the following guide as a component. Learn more here.

Remember, too much information given in any tour can't be internalized by end-users and soon forgotten. Or, they will get bored before the finish line and lose interest in the experience created.

To avoid that:

  • Make sure that information given has a new, immediate value.

  • Don't explain UI elements that are already easy to understand.

  • Show one at a time - give users time to act on and digest.

Tip: Guides function best when they are contextual and responsive. Target them to their right audience at the right time, just when they seek help or functionality.

Did this answer your question?