Overview
Onboarding should be gradual, relevant, and enjoyable. If you try teaching everything at once, you will likely overwhelm your end-users.
Only the flows that are brief and to the point can keep your users informed and engaged. To have that, focus on small bite-sized bits of education and limit one tour to one objective.
Tip: If you have a lot to cover, break the tour into separate Guides. You can configure Guide 2 to display only to users who have completed Guide 1 by creating a user segment.
Tip: You can merge guides from their final steps to render the overall experience stepped with Custom Buttons or add the following guide as a component. Learn more here.
Remember, too much information given in any tour can't be internalized by end-users and soon forgotten. Or, they will get bored before the finish line and lose interest in the experience created.
To avoid that:
- Make sure that the information given has a new, immediate value.
- Don't explain UI elements that are already easy to understand.
- Show one at a time - give users time to act on and digest.
Tip: Guides function best when they are contextual and responsive. Target them to the right audience at the right time, just when they seek help or functionality.