Onboarding should be gradual, relevant, and interesting. If you try teaching everything at once, you're likely to overwhelm end-users.
Only can flows that are brief and to the point can keep your users informed and engaged. To have that, focus on small bite-sized bits of education and limit one tour to one objective.
Hint 💡: If you have a lot to cover, break the tour into separate guides. You can configure Part 2 to only display for users who have completed Part 1 by creating a target audience with Segmentation.
Hint 💡: You can merge guides from their final steps to render the overall experience stepped with Custom Buttons or by adding the next guide as a component. Learn more here.
Remember, too much information given in any tour can't be internalized by end-users and soon forgotten. Or, they will get bored before the finish line and lose their interest in the experience created.
To avoid that:
- Make sure that information given has a new, immediate value.
- Don't explain UI elements that are already easy to understand.
- Show one at a time - give users time to act on and digest.
Hint 💡: Guides function best when they are contextual and responsive. Target them to their right audience at the right time just when they seek help or functionality.
To learn how to create custom audiences, watch the Segmentation Video Tutorial
NEXT: Define Your Target Audience🔐