Overview

This article explains how UserGuiding integrates with Woopra, a customer analytics cloud service built with proprietary tracking technology that automatically builds profiles of each customer in real-time.

When Woopra integration is activated, you can analyze and visualize an entire customer journey, including their interaction and performance with the user onboarding experience.

What do you need?

A Woopra and UserGuiding accounts should both be fully installed on your domain. To install Woopra on your website, check this article. For UserGuiding, check this one.

How To Activate Woopra Integration

Once you have embedded the UserGuiding and Woopra snippet codes into your website, you can enable this integration using the Activate button within the Integrations Tab under the Settings Section.

When enabled, UserGuiding will automatically send event data for onboarding material performance and Promoter Survey responses, for each user, to your Woopra account.

Event Tracking

Once activated, you can find UserGuiding event data as taken actions in the Activity section in Woopra.

For example, if you want to see a list of users, who has seen a particular Guide from a Checklist created with UserGuiding, you can create this in the Activity Report.

Activity Reports comprise 4 sections: Timeframe, Performed By, Actions, and Columns.

Under the actions, you can find and configure the various event data sent by your UserGuiding account.

You can also create lists of users in Woopra. In the example below, we wanted to get the list of users who've given us a 10 as a Promoter Survey score for the last month.

Event Format

<EVENT_NAME>
<EVENT_PROPERTIES>

Example Event

banner button click (userguiding)

bannerId: 36
bannerName: Banner Name
buttonId: 0910f959-f611-4f42-9337-3964d7f9e005
ctaText: Explore Now
userId: USER-ID
pageUrl: https://panel.userguiding.com/dashboard

Find the list of all events UserGuiding emits to integrated tools in this article.