Overview

This article explains how UserGuiding integrates with Woopra, a customer analytics cloud service built with proprietary tracking technology that automatically builds profiles of each customer in real-time.

When Woopra integration is activated, you can analyze and visualize an entire customer journey, including their interaction and performance with the user onboarding experience.

What do you need?

A Woopra account and UserGuiding account, both fully installed on your site and domains.

How To Activate Woopra Integration

You can enable this integration by using the toggle within the Integrations Tab under the Settings Section.

When it is enabled, UserGuiding will automatically send event data for onboarding material performance and NPS Survey responses, for each user, to your Woopra account.

Event Tracking

Once activated, you can find UserGuiding event data as taken actions in Activity Reports in Woopra.

For example, if you wanted to see a list of users, who has seen a particular Guide from a Checklist created with UserGuiding, you can create this in the Activity Report.

Activity Reports are comprised of 4 sections: Timeframe, Performed By, Actions, and Columns.

Under the actions, you can find and configure the various event data sent by your UserGuiding account.

You can also create a list of users in Woopra, given your UserGuiding NPS Survey a particular score, and send a follow-up email based on a score given.

In the example below, we've wanted to get the list of users who've given us a 10 as NPS score for the last month.

Events that UserGuiding send to Woopra includes:

1. Guide Preview Start:

It means that the first step of a guide is previewed by a user. To see which guide it is, click on the guide started (userguiding).

You'll see the guide's ID, name, and the URL of the page on which the user has seen its first step.

2. Guide Preview Complete:

It means that a user has gone through all steps of a guide and seen its last step. To see which guide it is, click on the guide completed (userguiding).

You'll see the guide's ID, name, and the URL of the page on which the user has seen its first step.

3. NPS Open:

It means that your Promoter Survey is seen by a user. To see the URL of the page in which the user has seen the survey, click on the nps survey shown (userguiding).

4. NPS Score Submit:

It means that a user has given you a certain NPS score. To see the NPS score value, click on the nps score submit (userguiding)

You'll see the survey question, and the URL of the page on which the user has seen the survey

5. NPS Feedback Submit:

It means that a user has given a written answer to the question of your NPS Survey. To see the answer, click on the nps feedback submit (userguiding)

6. Hotspot Interaction

It means that a user interacted with a hotspot group and seen hotspot content. (remember, hotspot groups can have multiple hotspots as contents).

You'll see the hotspot group ID, interacted hotspot's ID/title, name of the hotspot group, and the URL of the page on which the user interacted with the hotspot.

hotspotTitle is the extracted hotspot title from hotspot content.

7. Checklist Guide Trigger

It means that a checklist guide is triggered by a user. To see which guide is triggered from which checklist, click on the checklist item triggered (userguiding).

You'll see the checklist's name / ID, guide name / ID, and the URL of the page on which the user has triggered the guide from the checklist.

8. Resource Center Guide Trigger

It means that a Resource Center guide is triggered by the user. To see which guide it is, click on the resource center guide triggered (userguiding).

You'll see the Resource Center's name / ID, guide name / ID, and the URL of the page on which the user has triggered the guide from the Resource Center.

9. Resource Center Checklist Guide Trigger

It means that a guide in a checklist that is put in a Resource Center as a module is triggered by a user. To see which guide it is, click on the resource center checklist guide triggered (userguiding).

You'll see the Resource Center's name / ID, checklist's name / ID, guide name / ID, and the URL of the page on which the user has triggered the guide from the checklist within the Resource Center.

10. Resource Center External URL Click

It means that an external URL in a Resource Center is clicked by a user. To see which external URL is clicked from which Resource Center, click on the resource center external url clicked (userguiding).

You'll see the Resource Center's name / ID, external URL, and the URL of the page on which the user has clicked on the external URL within the Resource Center.

11. Resource Center Article Link Click

It means that a search article in a Resource Center is clicked by a user. To see which search article is clicked from which Research Center, click on the resource center article link clicked (userguiding).

You'll see the Resource Center's name / ID, article link, and the URL of the page on which the user has clicked on the article link within the Resource Center.

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