Overview

This article explains how UserGuiding integrates with Woopra, a customer analytics cloud service built with proprietary tracking technology that automatically builds profiles of each customer in real-time.

When Woopra integration is activated, you can analyze and visualize an entire customer journey, including their interaction and performance with the user onboarding experience.

What do you need?

A Woopra and UserGuiding accounts, both fully installed on your domain. To install Woopra on your website, check this article. For UserGuiding, check this one.

How To Activate Woopra Integration

Once you have embedded the UserGuiding and Woopra snippet codes into your website, you can enable this integration using the toggle within the Integrations Tab under the Settings Section.

When enabled, UserGuiding will automatically send event data for onboarding material performance and Promoter Survey responses, for each user, to your Woopra account.

Event Tracking

Once activated, you can find UserGuiding event data as taken actions in the Activity section in Woopra.

For example, if you want to see a list of users, who has seen a particular Guide from a Checklist created with UserGuiding, you can create this in the Activity Report.

Activity Reports comprise 4 sections: Timeframe, Performed By, Actions, and Columns.

Under the actions, you can find and configure the various event data sent by your UserGuiding account.

You can also create lists of users in Woopra. In the example below, we've wanted to get the list of users who've given us a 10 as Promoter Survey score for the last month.

Events that UserGuiding send to Woopra includes:

1. Guide Preview Start

It means that a user previews the first step of a guide. Click on the guide started (userguiding) to see which guide it is.

You'll see the guide's to see which guide it is ID, name, and the URL of the page on which the user has seen its first step.

2. Guide Preview Complete

It means that a user has gone through all guide steps and seen its last step. To see which guide it is, click on the guide completed (userguiding).

You'll see the guide's ID, name, and the URL of the page on which the user has seen its first step.

3. NPS Open

It means that your Promoter Survey is seen by a user. To see the URL of the page in which the user has seen the survey, click on the nps survey shown (userguiding).

4. NPS Score Submit

It means that a user has given you a specific Promoter Survey score. To see the score value, click on the nps score submit (userguiding).

You'll see the survey question and the URL of the page on which the user has seen the survey.

5. NPS Feedback Submit

It means that a user has given a written answer to the question of your Promoter Survey. To see the answer, click on the nps feedback submit (userguiding).

6. Hotspot Interaction

It means that a user interacted with a hotspot group and seen hotspot content. (remember, hotspot groups can have multiple hotspots as contents).

You'll see the hotspot group ID, interacted hotspot's ID/title, name of the hotspot group, and the URL of the page on which the user interacted with the hotspot.

hotspotTitle is the extracted hotspot title from hotspot content.

7. Checklist Guide Trigger

It means that a checklist guide is triggered by a user. To see which guide is triggered from which checklist, click on the checklist item triggered (userguiding).

You'll see the checklist's name / ID, guide name / ID, and the URL of the page on which the user has triggered the guide from the checklist.

8. Resource Center Guide Trigger

It means that a guide within a Resource Center is triggered by a user. Click on the resource center guide triggered (userguiding) to see which guide it is.

You'll see the Resource Center's name / ID, guide name / ID, and the URL of the page on which the user has triggered the guide from the Resource Center.

9. Resource Center Checklist Guide Trigger

It means that a guide in a checklist within a Resource Center is triggered by a user. Click on the resource center checklist guide triggered (userguiding) to see which guide it is.

You'll see the Resource Center's name / ID, checklist's name / ID, guide name / ID, and the URL of the page on which the user has triggered the guide from the checklist within the Resource Center.

10. Resource Center External URL Click

It means that an external URL in a Resource Center is clicked by a user. To see which external URL is clicked from which Resource Center, click on the resource center external url clicked (userguiding).

You'll see the Resource Center's name / ID, external URL, and the page URL on which the user has clicked on the external URL within the Resource Center.

11. Resource Center Article Link Click

It means that a search article in a Resource Center is clicked by a user. To see which search article is clicked from which Research Center, click on the resource center article link clicked (userguiding).

You'll see the Resource Center's name / ID, article link, and the page URL on which the user has clicked on the article link.

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