When a Guide is triggered, UserGuiding's algorithm checks if a page's URL matches the previewed guide's Targeting Conditions. This control prevents walkthroughs from triggering on the wrong page.

  • When the Targeting Conditions match the current URL, the guide is being triggered without any problem.

  • When the Guide's Targeting Conditions do not match the current URL, the browser will automatically redirect to the "Redirect URL." This can only happen with the Custom Trigger Scenarios.

    Custom Trigger Scenarios are:
    Guide List, Checklist, Permalink, and JS Trigger.

The Redirection Setting could be turned ON or OFF.

If you do not want any automatic URL changes caused by the onboarding material activities, you can always turn Redirection OFF. When it is OFF, there will be no redirection (no URL change) when the targeting settings of a guide do not match the current page URL. This also means the Guide will not function if it's targeting settings do not match the current page URL.

To adjust the Redirection Settings for a Guide:
Log in to the Panel > Navigate to the Guides Tab > Choose the Guide that you want to edit and visit its Settings Page > Scroll Down, and Under the Advanced Settings Section, you will see the Redirection Settings.

The Redirection Setting for a Guide is ON by default, and the Redirection URL is the exact URL where you have created the very first step of your Guide.

Here is an example;

Guide A Targeting Rule: URL > contains > /home
Guide A Redirection URL: https://userguiding.com/home

Current URL: https://userguiding.com/features

When Guide A is triggered, the targeting condition will not match with the current URL, and the browser will automatically switch to the Redirection URL

(https://userguiding.com/home) to start the guide.

Related Articles:
Activation Status and Trigger Types
Why my guide does not show up?

Did this answer your question?