Overview
After publishing your UserGuiding content to your web platform, all end-user interactions related will be presented under the Reports tab in your Hotspot settings.
There, you can track the performance of your onboarding material in detail. Consequently, you'll be able to see what is and isn't working with your content.
Note: If you want to see the overall performance of your Hotspots, you can access the dashboard by clicking on Performance > Dashboard.
Tracking Your Reports Data
Filters
- Date Picker: You can change the date range and pick a longer or shorter period.
- Interval Selector: Based on the date range chosen from the second filter, you can set a daily, weekly, or monthly interval to present your data on the graph.
Interacting with the Graphs
Line Chart: Once you have applied your filters, you'll see a blue line on the line chart representing the Total Interaction. To gather specific data, hover over the chart.
To see the list of users who interacted with a Hotspot, click on one of the indicators representing each date.
You can also export this list of users as a CSV file. After clicking "Export CSV," you can select additional attributes to include in your file.
Click Actions: This table shows button-level click data, including total clicks, click percentage, and users who interacted.
Exporting Data
Next to each chart, you'll see a button called Export CSV, where you can export the data in spreadsheet format.
