Overview

The Resource Center allows you to provide a more versatile in-product experience for your users by collecting and organizing materials useful for their training and engagement. For example, they can gather and display all your checklists in a single place.

You can use them to make external materials (blog posts, support articles, webinars) available anywhere on your application and provide in-app tutorials that guide users through a specific process in a self-sufficient way.

Modules

UserGuiding Resource Center accommodates various modules that can play an essential part in improving access to information.

You can select, combine, and customize multiple modules designed to enable users to discover your product and gain knowledge. You can learn more about adding them to your Resource Center through this article.

UserGuiding Modules

  • Guides: You can add a single or multiple Guides consisting of a single or a sequence of steps.

  • Checklists: You can add a single or multiple Checklist that consists of a set of Guides.

Other Modules

  • External URL: You can add external URL modules to direct users to an external source, such as your knowledge base, blog posts, webinars registration page, etc. Such URLs can be opened in a new tab or within the Resource Center widget.

  • Code Snippet: This module allows you to trigger Javascript code snippets. For example, you can launch a live chat, an animation, trigger some UserGuiding content using our JS API, run a survey, or any other action that requires a script to be loaded.

🕵️ Search Function: Resource Center has a built-in Search Function that allows you to search through the Resource Center Modules and any external knowledge base.

The Search Domain function allows your users to search your Knowledge Base directly from the Resource Center and read your articles from the Resource Center when the Display in Widget function is enabled.

Common Use Cases

  • Guides that can be manually activated and available whenever the users need them can help users complete any process you want them to finish.

  • Checklists can help users achieve the milestones you set for the activation process by taking them on a fruitful journey.

  • With Checklists that have the progression option turned on and off coexisting in the same Resource Center, you can automate onboarding while supporting end-users 24/7.

  • You can provide users with answers by including access to knowledge base articles, blog posts, or FAQs.

  • You can promote ebooks, webinar registrations, referral campaigns directly from your app.

Watch this video to see how you can get the most out of your Resource Center:

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