Overview

While creating a Resource Center, you can add multiple content sections; we call them modules. Their primary purpose is to empower the onboarding process in a diverse and meaningful way.

There are four module types that you can include:

  • UserGuiding onboarding materials for Guides and Checklists

  • External URLs (e.g., blog pages, webinar events, landing pages, knowledge base)

  • Code Snippet (e.g., trigger a live chat, an animation, onboarding materials using our JS API, or any other Javascript code).

Types of Modules

Guides

You can include and trigger Guides from a Resource Center to welcome your new users, present a new feature, or any other activity linked to your onboarding process design.

Checklists

When you need to guide your users in a more sequential and structured way, you can trigger your checklists directly from a Resource Center.

External URL

You can redirect your end-users to external URLs from the Resource Center. So tasks such as announcing a webinar, offering an ebook, etc., are now easy to be done!

By default, when your end-users interact with this module by clicking on it, they'll be redirected to a new browser tab, as you can see below.

Check the ' Display in Widget ' option if you prefer the URL to be opened within the Resource Center widget. This behavior can be previewed on the Panel by clicking on the play icon.

Nevertheless, your users will still be able to open the URL in a new tab.

Code Snippet

If you want to present content that requires a Javascript snippet to be run, this is the module you'd use to achieve it.

From it, you can trigger a chat launcher, an animation, a UserGuiding content, or any other client-side script.

We've added a snippet from our own JavaScript API to trigger a specific Guide in the example below.

And here is the Code Snippet module in action!

🕵️ Search Function: Resource Center also has a built-in Search Function that allows you to search through the Resource Center Modules and any external knowledge base.

The Search Domain function allows your users to search your Knowledge Base directly from the Resource Center and read your articles when the Display in Widget function is enabled.

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