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Adding user attributes to a Net Promoter Survey
Adding user attributes to a Net Promoter Survey

Learn how to personalize your Promoter Survey content by adding user attributes to it.

Simay avatar
Written by Simay
Updated over a week ago


You can personalize your Net Promoter Survey by sending user attributes to UserGuiding and inserting them into your content.

You can send relevant information, such as name, email, company name, job role, sign-up date, etc. Learn more on how to send them through this article.

Where can I display user attributes within a Promoter Survey?

With personalization, you can display user attributes in the following sections:

  • Survey Question

  • Feedback Question

  • Thank You Message

  • Rating Scale Texts

  • Button Texts

How can I add user attributes to my Promoter Survey?

  • In your Panel, navigate to the Survey, select the Net Promoter Survey, and go to Settings.

  • Insert the user attribute’s name into the section you want to personalize. Please ensure it’s wrapped by double-curly braces. (i.e. {{name}} or {{role}}).

  • If you are unsure that the attribute will have a value assigned to it, you can add a fallback value using the pipe character “|.” Example: Hi {{name | there}}!

Important: You won’t be able to see your personalization working through the preview mode while editing your Promoter Survey. The user attributes you add will only be displayed on your web platform after publishing changes from the UserGuiding Panel.

The result will be something similar to this:

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