Overview

By default, all your users will see your live onboarding materials. However, by segmenting your audience, you can target specific users and customize their onboarding experience.

Note: If you want to show your onboarding materials based on custom user data, you first need to send this data as a custom user attribute since UserGuiding can't access your database due to privacy.

There are several ways to create a new segment.

Access the Users Page and choose one or more filters from the '+ Filter' button.

In the example below, only the users from the United States with the English browser language are being retrieved through the page filters. You can learn how to use filters on the Users Page here.

After applying a filter combination, you can give a name to your segment and save it.

You can also create company-level segments through the All Companies tab, following the same steps.

If you already have a list of users at hand, you can upload that sheet in a CSV format and create your segment.

While you're creating or editing any of your materials, you can create a segment without leaving the material settings page.

You can access your saved segments at any time using the Segments menu on the left hand.

Note: You can also use it as a shortcut to create a new segment

When adding a filter to an existing segment, you can save it as a new one.

And here's how to delete a segment.

Whether you're configuring a Guide, Hotspot, Checklist, etc., you will notice a section called Audience Segmentation. You'll choose the Custom Segment option and the segment you've created there.
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In the example below, we have decided to show the content only to our trial users.

Note: You can add multiple segments and combine them with AND/OR to customize your segmentation even more.