When creating a new account, it will be automatically hosted on a US server. However, since UserGuiding is fully compliant with GDPR, you can switch to an EU server located in Frankfurt, Germany.
Note: The UserGuiding Now tool is not compatible with the EU server.
How do I request a server switch?
To proceed with the server switch, reach our support team through the chat widget located at the bottom-right of your UserGuiding Panel.
Note: It is crucial to consider that when transitioning to an EU server, all your Analytics (Dashboard and Users sections) and your Survey data will be lost. Therefore, if a server switch is necessary, please request it at your earliest convenience.
Note: Kindly be aware that moving to an EU server incurs an additional cost for Basic Plans but is free of charge for Professional & Corporate Plans.
Will I need to update the Container code embedded into my website?
Once the support team has processed your request, your existing Container(s) will be updated with a new snippet code. Thus, you must copy it from the Containers section and update it on your website.
Your existing Containers will be updated with a new URL, as shown below.