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How do AdBlockers affect UserGuiding?
How do AdBlockers affect UserGuiding?

Learn why you cannot see your content and how to tackle with AdBlockers

Simay avatar
Written by Simay
Updated this week

Overview

Adblockers and some plugins (i.e uBlock, PoperBlocker, Adblock, NoScript, and Adlock) are designed to block content from 3rd party tools. If your users have Adblockers or plugins in their browsers, they might affect the functionality of UserGuiding tools.

Tag managers such as Segment or Google Tag Manager are often blocked even more aggressively than UserGuiding.

How to minimize AdBlockers' effects on UserGuiding

Though ad blockers may interfere with UserGuiding, there are still some steps we recommend taking to minimize the effect these ad blockers have on your user experience.

  • You can ask your users to deactivate their AdBlockers and plugins if they have them in their browsers.

  • You can upload Userguiding asynchronously to avoid interruptions to UserGuiding to your app's overall functionality. While this will not cause UserGuiding to begin showing if it's blocked, it will keep the blocked UserGuiding from breaking other parts of your application. We suggest doing this for any scripts or resources you think might be affected by Adblockers.

  • Installing the UserGuiding container with the Google Tag Manager might sometimes block the script. You might consider getting help from your developers to install the UserGuiding container into your platform's source code, as explained here.

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