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Why is my Checklist not showing up?
Why is my Checklist not showing up?

Learn why your Checklist is not being triggered and how to solve it

Ilgım avatar
Written by Ilgım
Updated over a week ago

Please follow these steps to troubleshoot it:

1 - Verify if your Checklist is active and if its Page Targeting rules are valid for the current URL you're visiting.

2 - Confirm if you have selected the right Segmentation and Container.

3 - Ensure there aren't two or more Checklists targeted to the same URL.

4 - Make sure that you have published changes from your Panel and that your MAU quota has not been exceeded.

5 - Try running the Troubleshooter on the URL where it should be visible. If the Troubleshooter does not run, check your UserGuiding installation.

6 - Finally, if none work, try clearing your browser cache and flushing your DNS.

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