You can manage the trigger settings of your Guides using the Auto-Trigger (on) or Custom Triggers (off) option under the Trigger section on the Survey Configure page.
The Survey will automatically start when the Auto-Trigger is activated as the visitor lands on the pre-set target URL.
When turned on, you can set the Appear Frequency using one of the options below. These conditions will only be applied if the current user is on the correct segment and targeted page.
Only Once: your Survey won't be displayed anymore once seen.
Once in a Session: your survey will be shown on each new browser session. A new session is defined when you access a website on a new browser tab/window.
Once in 1 Day: your Survey will be displayed only once a day.
Once in 7 Days: your Survey will be displayed only once a week.
Once in 30 Days: your Survey will be displayed only once a month.
Once in 90 Days: your Survey will be displayed only once every 90 Days.
Once in 180 Days: your Survey will be displayed only once every 180 Days.
Once in 360 Days: your Survey will be displayed only once every 360 Days.
Always: your Guide will always be displayed to your users.
Note: If you haven't enabled User Identification, and your users access your website through a different device, incognito mode, or clear their browser cache, they will be seen as new users. Thus, if you've set your Survey to be shown only once, these users will see it again.
You can pre-define when you want the Survey to stop being displayed.
It can be after the user sees the Survey a certain amount of times, when they answer the Survey, or when a specific goal you have set is reached.
When Auto-Trigger is turned off, your Survey won't show up unless you trigger it with one of the methods found on the Custom Triggers button.
Please visit this article for more information on custom guide-triggering using JS APIs.
Say you'd like a guide to starting playing with a hyperlink you provide for your end-users. Then, under the Survey Hyperlink section, you can find the hyperlink URL to trigger your surveys using this custom method.
Here you can find further information on Hyperlinks.
Lastly, on the Custom Trigger Options slider, you will see the Other Available Triggers, such as a Resource Center. This means that your surveys can also be activated within the Resource Centers.