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Two-Factor Authenticator (2FA)
Two-Factor Authenticator (2FA)

How to Enable 2FA on UserGuiding.

Felipe avatar
Written by Felipe
Updated over a week ago

What is 2FA

Two-factor authentication is a process that requires two methods of authentication to verify the identity of a user. It helps ensure that only the authorized user can access the account – not even someone who knows the user’s username and password. With two-factor authentication, even if someone knows your password, they still cannot gain access to your account unless they also have the second factor.

Enabling 2FA for yourself

Enabling two-factor authentication for your account is a simple process. Here are the steps:

  • Go to Settings > Profile.

  • Enable the Two-Factor Authentication at the bottom of the page.

  • A pop-up window will appear to configure the Authenticator App. You can use any app. We recommend Google Authenticator.

  • Once configured, UserGuiding will display your Backup Code. You can use this code if you can’t access any Authenticator App when signing in.

  • You can Copy or Download the Backup Code to save it. After saving it, click on Got it, and we’re finished!

Once 2FA is enabled, you will be prompted for an additional code each time you log in.

Mandatory 2FA for your team

If you're the UserGuiding Account Owner/Admin, you can protect your account by requiring all team members to enable two-factor authentication. Here are the steps:

  • Go to Settings > Team.

  • Click on Authentication.

  • Enable the Mandatory Two-Factor Authentication

Once done, all your team members will have the Two-Factor Authentication enabled and configure it at the next sign-in.

Important: If you opt to deactivate Mandatory Two-Factor Authentication (2FA) for your account, please note that the 2FA feature will continue to remain active for other users. They will retain the ability to turn off 2FA for their own accounts via the profile settings.

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