FAQ

Frequently Asked Questions

Met avatar Alican avatar Suzan avatar
14 articles in this collection
Written by Met, Alican, and Suzan

Why does my guide call back its old targeting even though I changed it?

While you change the location of a guide, you need to change its Flow.
Suzan avatar
Written by Suzan
Updated over a week ago

How can I show a guide on multiple pages?

Learn how to set the correct targeting for your guides.
Suzan avatar
Written by Suzan
Updated over a week ago

How the MAU is calculated?

Learn the calculation aspects of Monthly Active User quota.
Suzan avatar
Written by Suzan
Updated over a week ago

Why my guide does not show up?

Learn why you can not see your guides on live.
Alican avatar
Written by Alican
Updated over a week ago

Do my end users need to install the Chrome Extension to display guides and hotspots?

Learn who needs to acquire the Chrome Extension of UserGuiding.
Alican avatar
Written by Alican
Updated over a week ago

What happens to UserGuiding when there is no internet connection?

Will having no internet connection cause any side-effects with UserGuiding?
Suzan avatar
Written by Suzan
Updated over a week ago

Does it work in the WordPress Admin Dashboard?

Guides
Alican avatar
Written by Alican
Updated over a week ago

How can I keep my user history even if a browser local storage is cleared?

Or when my website is opened in an incognito window
Suzan avatar
Written by Suzan
Updated over a week ago

How do I have my own 'Learn' button?

Guides
Alican avatar
Written by Alican
Updated over a week ago

What does "userGuiding' is not defined error' mean?

Learn more about the 'userGuiding' is not defined error
Suzan avatar
Written by Suzan
Updated over a week ago

Can I use UserGuiding for mobile apps or mobile websites?

Guides
Alican avatar
Written by Alican
Updated over a week ago

Does it work on a WordPress site?

Guides
Alican avatar
Written by Alican
Updated over a week ago

Can I use a guide on different subdomains?

You can use the same guide in multiple subdomains
Met avatar
Written by Met
Updated over a week ago

Can I create guides on a website that I don't own?

Guides
Alican avatar
Written by Alican
Updated over a week ago