FAQ

How can I log in with Google to UserGuiding on Google Chrome Incognito Mode?

Learn how to log in to our panel while on Incognito Mode.

Written by Gabriel
Updated over a week ago

What's the difference between limited and full customization?

Written by Suzan
Updated over a week ago

Why my guide is calling back its old targeting URL even though I changed it?

While you change the location of a guide, you need to change its Flow.

Written by Suzan
Updated over a week ago

Can I install UserGuiding on my Development Environment?

Learn how to install UserGuiding on your Development Environment.

Written by Gabriel
Updated over a week ago

Can I edit and/or delete previously created audience segments?

Learn how you can edit and delete a user segment in UserGuiding.

Written by Suzan
Updated over a week ago

How can I test my UserGuiding Content?

How to preview and test your Guide, Hotspot, Checklist or NPS Survey.

Written by Suzan
Updated over a week ago

If I install UserGuiding's Container Code into my web platform or site, will it slow down or trigger bugs?

Learn how UserGuiding is a safe and modern tool for your project.

Written by Gabriel
Updated over a week ago

Can I create guides on a website that I don't own?

Learn how to use UserGuiding if you don't own a website.

Written by Gabriel
Updated over a week ago

How do I show a guide on multiple pages?

Learn how to set the correct targeting for your guides.

Written by Suzan
Updated over a week ago

How the MAU is calculated?

Learn the calculation aspects of Monthly Active User quota.

Written by Suzan
Updated over a week ago

Is UserGuiding available in a white label (no branding) version?

Learn how UserGuiding branding can be removed.

Written by Gabriel
Updated over a week ago

Do my end users need to install the Chrome Extension to display guides and hotspots?

Learn who needs to acquire the Chrome Extension of UserGuiding.

Written by Alican
Updated over a week ago

What happens to UserGuiding when there is no internet connection?

Will having no internet connection cause any side-effects with UserGuiding?

Written by Suzan
Updated over a week ago

Does UserGuiding work in the WordPress Admin Dashboard?

Guides

Written by Alican
Updated over a week ago

How can I keep my user history even if a browser's local storage is cleared?

Or when my website is opened in an incognito window

Written by Suzan
Updated over a week ago

How do I have my own 'Learn' button?

Guides

Written by Alican
Updated over a week ago

What does "userGuiding' is not defined error' mean?

Learn more about the 'userGuiding' is not defined error

Written by Suzan
Updated over a week ago

Can I use UserGuiding for mobile apps or mobile websites?

Guides

Written by Alican
Updated over a week ago

Does UserGuiding work on a WordPress site?

Guides

Written by Alican
Updated over a week ago

Can I use a guide on different subdomains?

You can use the same guide in multiple subdomains

Written by Met
Updated over a week ago