Overview

UserGuiding has text support enabled for multi-language applications for all languages and scripts available within modern browsers.

Enhance your Product Updates Page by providing self-service support in multiple languages. Follow these steps to configure your Help Center for multilingual support and create translated articles for your customers.

Configuring Your Help Center for Multiple Languages

Default Language

• Before adding new languages, set the default language for your Help Center. This will be the language most commonly spoken by your customers.
• Navigate to the Product Updates Page section and activate your Product Updates Page, selecting your default language.

Additional Languages

• Go to Page Settings under the Product Updates Page and click + Additional Language.
• You will see the languages you added in the Localization section in your panel. Learn how to add languages to your account here.
• Select the additional language, which will be added to your panel immediately.
• Under the Texts tab, add translations for each new language for the header, search, and all other text.

Adding Translated Posts

Compose the Default Language Article

• Start by writing your article in the default language.
• Once completed, switch to the language you wish to add a translation.

Translate the Article (Manually)

• Write the translated version of your article.
• Save your article.
• Add the article to the appropriate category and subcategory by clicking its settings.

Auto-Translate

• Make sure the desired language has already been added to your Knowledge Base under Additional Languages.
• Write and save the article in your default language first.
• Switch to the language you want to translate by selecting it from the language selector.
• Click Auto Translate to generate the translated version of the article automatically.
• Review the auto-translated content and make any necessary edits to ensure accuracy and tone.
• Save the translated article.

Publish Translated Articles

• Click the green Publish button to make the article available in your Help Center in all languages.

Viewing Translation Status

Keep track of your posts' translation statuses with color-coded indicators:

• Green: Published
• Grey: Draft
• Clear: Missing translation
• Yellow: Published with pending draft

Use filters to view specific translation statuses and languages by clicking +Filter.

By supporting multiple languages in your Product Updates Page, you provide a more inclusive and accessible experience for your customers.