Overview
The Knowledge Base is a powerful tool that allows you to organize and share information with your team or customers. This article will guide you through creating and configuring your Knowledge Base.
Activating the Knowledge Base
You can find your Knowledge Base on the left-hand menu in your panel.
After clicking "Activate Your Knowledge Base," you'll be asked to select a default language. After selecting, click on "Confirm," and your Knowledge Base will be activated.
Page Settings
Go to the Page Settings menu under the Knowledge Base feature.
Configuration
You can activate your Knowledge Base page here. You can also enhance your Knowledge Base experience by displaying UserGuiding onboarding materials—including Guides, Hotspots, AI Assistant, Resource Center, Checklist, and Surveys—directly on your Knowledge Base page and articles.
Once configured, your users will be able to view the selected onboarding components as they browse through your Knowledge Base—helping you deliver a more interactive and supportive experience.
Languages
You can add the languages you already added in the localization section in your settings and start creating your Knowledge Base in those languages. You can refer to this article to learn about Language Management in the Knowledge Base.
Page Style
Shared Elements
Here you can:
- Remove UserGuiding branding depending on your subscription plan. This article explains more about UserGuiding branding.
- Choose your page's font style or add a custom font matching your brand.
- Choose the primary color of the Knowledge Base.
- Adjust the roundness of the boxes on your page.
- Upload a small image (favicon) representing your brand or website.
Header
Here you can:
- Add your company logo and link when you click on the logo.
- Choose the background color.
- Choose the text color.
Footer
You can choose to show your logo in the footer.
Texts
Header
Here, you must first select the language version you'd like to manage. Then you can:
- Add a descriptive title to your Knowledge Base.
- Add a reference link to the top of the page.
Search
Here you can:
- Add a search bar placeholder text.
- Add a "see all results" text.
- Add a "search results" text.
- Add a "no search results found" text.
- Add a back button text.
General
Here you can:
- Add a home page text.
- Add a featured article text.
- Add the text of a frequently asked question.
- Add a related article text.
- Add a reaction text.
Footer & SEO
You can add a link to the footer of the page. You can also define the page title and description under the SEO section here.
Domain
By default, your Knowledge Base will be available through a UserGuiding subdomain. If you prefer to use your domain for your Knowledge Base, you can follow the steps in this article.
Your Knowledge Base is now ready to use. You can start drafting your articles and publish them, as explained here.