Why am I Getting "Trial Is Over" Error While Having an Active Subscription?
Learn what to do when you get the "Your Trial is Over" error on the Chrome Extension
Overview
If you’ve recently subscribed to a UserGuiding plan but are encountering an error message stating "Your Trial is Over," it can be frustrating. This issue typically arises due to a synchronization problem between your subscription status and the Chrome Extension. Here are steps to resolve this issue and ensure your subscription is recognized correctly.
Steps to Resolve the Error
- Log Out and Log Back In from the Chrome Extension: Begin by logging out of the UserGuiding Chrome Extension. This action helps to refresh the connection between the extension and your UserGuiding account.
- How to Log Out: Open the Chrome Extension, click on your profile icon or settings menu, and select “Log Out.” After logging out, close the extension and reopen it.
- Log Back In: Reopen the extension and log back in using your UserGuiding credentials. This refreshes the extension’s session and should update your subscription status.
- Log Out and Log Back In from the UserGuiding Panel: If the issue persists after refreshing the Chrome Extension, try logging out from the UserGuiding Panel. This step ensures that any session-related issues are resolved from the main UserGuiding dashboard.
- How to Log Out: Go to the UserGuiding Panel, click on your profile icon in the top right corner, and select “Log Out.” Close your browser and reopen it.
- Log Back In: Access the UserGuiding Panel again and log in with your credentials. This action ensures that your subscription details are updated and synchronized across all platforms.
Additional Tips
- Clear Cache: If you continue to experience issues, clearing your browser’s cache may help resolve any lingering session problems.
- Contact Support: If the error persists despite following these steps, contact UserGuiding’s support team for further assistance. Provide details about the error and your subscription status for quicker resolution.
By following these steps, you should be able to resolve the "Your Trial is Over" error and enjoy the full benefits of your subscribed plan.
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