Can I receive an email notification for each Survey response?
Are the survey notification e-mails sent in realtime?
Overview
Managing survey responses efficiently is crucial for understanding user feedback and improving your services. However, it's important to know how notifications for these responses are handled. Here’s a detailed explanation of how UserGuiding manages survey response notifications and what you can expect.
Email Notification Policy
- Daily Email Notifications: UserGuiding sends out daily email notifications summarizing the scores and feedback you received from surveys on the previous day. This ensures you stay informed about recent responses without being overwhelmed by frequent updates.
- Frequency: Notifications are sent once a day, providing a summary of all responses received the previous day.
- Purpose: This approach helps you review feedback in a manageable way, without constant interruptions.
- No Real-Time Notifications: Real-time email notifications are not provided. This policy helps prevent spam and reduces unnecessary interruptions by only notifying you once a day about new feedback.
- Reason: Real-time notifications might become overwhelming if responses are frequent, so the daily summary helps keep you informed without constant updates.
- Alternatives: For immediate needs or more detailed monitoring, consider regularly checking your UserGuiding panel.
Accessing Survey Results
- Exporting Results: You can always access and export your survey results and feedback directly from your UserGuiding panel. Results can be exported as CSV files for comprehensive analysis.
- How to Export: Navigate to the Survey section of your UserGuiding panel, select the survey you wish to review, and use the export function to download the results in CSV format.
While UserGuiding does not offer real-time notifications for survey responses, the daily email summary ensures you stay updated with recent feedback. For immediate access to detailed survey data, use the export feature available in your UserGuiding panel.
By understanding this notification system, you can effectively manage and review survey feedback without being overwhelmed by constant updates.