Overview

Understanding how users interact with your services is crucial for driving growth and enhancing user experience. Impact reports serve as a powerful tool, providing detailed insights into how specific actions influence user behavior and contribute to achieving strategic goals. This article will guide you through the process of creating effective impact reports using the UserGuiding panel.

Note: Kindly be aware that Impact Reports will be available only for Growth & Enterprise Plans.

Creating an Impact Report

Before creating an impact report, you must define what constitutes success on your platform. Goals are specific actions that users take, reflecting key behaviors and interactions that are crucial to your platform's success. Click here to learn more about creating a goal.

Once your goals are set, you can begin creating an impact report to delve deeper into how different actions impact these goals:

• Visit UserGuiding's impact reports page
• Click the "+ Create an Impact Report" button
• If you haven’t already created goals, set one
• Select a goal for which you want to generate the report

• Define "Impact Actions" such as onboarding material interactions or other specific user actions that you believe significantly contribute towards achieving the selected goal

• If necessary, add one more impact action for a comprehensive analysis
• Once set, click the "Create Report" button
• Publish changes to update the UserGuiding script on your platform, ensuring that the latest data is captured.

Impact reports are essential for any platform looking to optimize user interactions and achieve strategic goals. By carefully defining goals and analyzing how different actions influence these goals, you can gain invaluable insights that drive decision-making and foster growth. Remember, the key to successful impact reports is continuous learning and adaptation, ensuring your platform remains aligned with user needs and preferences.