Overview

Effectively managing user history is crucial for ensuring a seamless and personalized experience with UserGuiding. The methods for handling user data can vary depending on whether user identification is enabled or not. Below, we outline the procedures for resetting or clearing user history based on your current settings.

User Identification Enabled

When user identification is enabled in UserGuiding, you have enhanced control over user data through the User API. This feature allows you to reset a user's history, which is beneficial for maintaining accurate and up-to-date user profiles. The video below will guide you through the process of using the User API to reset your user’s history effectively, ensuring that the data used for personalization and targeting remains relevant and precise.

User Identification Not Enabled

In cases where user identification is not enabled, the user's history is stored locally in their browser’s local storage. This local storage approach means that the historical data is maintained on the user's device rather than the UserGuiding servers.

To clear this local storage data, you will need to follow a different set of steps. The video below will demonstrate how to access and erase the local storage in the user’s browser, allowing you to remove outdated or incorrect historical data.

By understanding and utilizing these methods, you can efficiently manage user history in UserGuiding, ensuring that each user’s experience is both accurate and personalized.