Overview

The AI Assistant's performance hinges on the quality and relevance of the content it uses. Regular evaluation and updates can improve its resolution rate and provide a better experience for your customers.

Steps to Improve Resolution

Monitor Assistant Performance

Use the AI Assistant's reporting tools to identify unresolved or poorly resolved inquiries. Pay attention to recurring topics and trends that might indicate gaps in your content.

Refine Content Sources

Review and update the AI sources (e.g., PDFs, snippets, Knowledge Base, external URLs, and in-app Guides) to ensure the AI Assistant has access to the most relevant and up-to-date information.

Address Common Questions

Focus on recurring topics or queries with low-resolution rates. Adding or improving content related to these areas can make a significant impact.

Leverage User Feedback

Analyze thumbs-up and thumbs-down ratings to understand user satisfaction and identify specific areas where the AI Assistant could perform better.

Best Practices

Regular Content Audits

Schedule periodic reviews of your AI sources to maintain their quality and relevance.

Target High-Impact Areas

Prioritize improvements in areas with the most unresolved inquiries or the highest user volume.

Incorporate Contextual Feedback

Use insights from unresolved chats to add clarity or detail to your content.

By actively monitoring performance and refining the AI Assistant’s sources, you can improve its resolution rate and ensure your users get the answers they need more efficiently.