Overview

UserGuiding has text support enabled for multi-language applications for all languages and scripts available within modern browsers.

Enhance your Knowledge Base by providing self-service support in multiple languages. Follow these steps to configure your Help Center for multilingual support and create translated articles for your customers.

Configuring Your Help Center for Multiple Languages

Default Language

• Before adding new languages, set the default language for your Help Center. This will be the language most commonly spoken by your customers.
• Navigate to the Knowledge Base section and activate your Knowledge Base, selecting your default language.

Additional Languages

• Go to Page Settings under the Knowledge Base and click + Additional Language.

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• You will see the languages you added in the Localization section in your panel. Learn how to add languages to your account here.

• Select the additional language, which will be added to your panel immediately.

• Under the Texts tab, add translations for each new language for the header, search, and all other text.

Translating Categories and Sub-categories

Translating your categories' and subcategories' names and descriptions is important to ensure a seamless user experience.

Translate Category Names

• Navigate to Knowledge Base and select Categories.
• Switch to the language for which you want to add translations.
• Enter translated names and descriptions for each category. The category name won’t appear on your Help Center homepage if it is not translated.

Translate Sub-category Names

• Open each subcategory within a category and add translated names.
• Ensure that subcategory names are translated so that they are visible in the Help Center. Articles in untranslated subcategories will still be accessible if they have been translated.

Adding Translated Articles

Compose the Default Language Article

• Start by writing your article in the default language.
• Once completed, switch to the language you wish to add a translation.

Translate the Article (Manually)

• Write the translated version of your article.
• Save your article.
• Add the article to the appropriate category and subcategory by clicking its settings.

Auto-Translate

• Make sure the desired language has already been added to your Knowledge Base under Additional Languages.
• Write and save the article in your default language first.
• Switch to the language you want to translate by selecting it from the language selector.
• Click Auto Translate to generate the translated version of the article automatically.
• Review the auto-translated content and make any necessary edits to ensure accuracy and tone.
• Save the translated article.

Publish Translated Articles

1. • Click the green Publish button to make the article available in your Help Center in all languages.

Automatic Language Detection

• Your Help Center will automatically detect the user’s browser language and display the matching article. The articles will be shown in the default language if the browser language is unavailable in your language settings.
• Users can manually switch languages to view articles in another language.

Viewing Translation Status

Keep track of your articles' translation statuses with color-coded indicators:

• Green: Published
• Grey: Draft
• Clear: Missing translation
• Yellow: Published with pending draft

Use filters to view specific translation statuses and languages by clicking +Filter.

Important Considerations

• Single Editor: Multiple users cannot edit a single article simultaneously. Complete translations one at a time.
• Category Visibility: Ensure collection names are translated and at least one article is under that category; otherwise, they won't appear on the homepage.
• Subcategory Visibility: Translate subcategory names to be visible in the Help Center.

By supporting multiple languages in your Knowledge Base, you provide a more inclusive and accessible experience for your customers.