Overview
To develop impactful Knowledge Base articles within your UserGuiding Help Center, follow these steps to ensure that the support content is thorough and readily accessible for customers and employees.
This article will cover how to manage your Articles. You can access the Articles menu by clicking "Article" on the Knowledge Base tab.
You'll be presented with this screen:
Here, you'll find:
- The article name
- The last updated date
- The article category
- The status (Published or Draft)
- The actions (Clone, Settings, Delete)
Categories Status
We have four statuses for the articles:
- Published
- Draft
- Published with Pending Draft
- Not Translated
Published
The article has been published in your knowledge base.
,
Draft
The article is a draft. It has not yet been published in your Knowledge Base.
Published with Pending Draft
The article has been published, but changes were made to it. You need to publish it again to update it in the Knowledge Base.
Not Translated
If you use multiple languages on your Knowledge Base, this status will appear if your Article has not been translated into the additional language.
Editing Articles
Clicking on any article (or on the Settings action), you'll be referred to this page, where you can edit the Article, save the draft, or publish it.
Publishing Articles
To update your Article, you must Publish it. After creating and editing your Article, you must save it:
Then, you'll be able to Publish it:
Your article is now updated! If you need to unpublish it, you can do that by clicking on Unpublish in your selected language:
Article Settings
You can find the article settings on the same page by clicking the Settings button.
Here you can:
- Choose a Category and a Subcategory for the Article
- Add up to 5 related articles
Localization
Refer to the Language Management article for guidance on localizing and organizing your articles under translated categories to enhance accessibility across different languages.