Overview

You can create failsafe scenarios for when your Assistant cannot respond to a question.

There are two options available for setting a fallback action.

Run JavaScript

One option is to run JavaScript commands. A good use case for this is launching a chatbot so the user can contact your support team. Alternatively, you can launch a Guide, a Resource Center, or a Checklist as well as trigger a native flow.

Go to URL

Another option is to redirect your users to a URL. The URL could be to your Help Center, a ticket submission form, or your website, where they can find the information they are after.