UserGuiding incorporates a multi-tenant architecture, allowing the storage of end-user data in AWS locations based on customer preferences.

UserGuiding implements state of the art horizontal and vertical scaling technologies and infrastructure to provide highly available application. Additionally, our development, staging, and production environments are distinctly separated to ensure optimal security and efficiency.

You can track availability of UserGuiding here: https://status.userguiding.com/

Environments could only accessible through 2-factor protected VPN. For more details, please refer to Security > Security Architecture Diagram at our trust center page.