Will Changes to My Content Impact Users' History?
Learn if the content changes affect the user histories.
Overview
When managing onboarding materials, it's natural to wonder if updates and changes will impact those who have already interacted with your content. Understanding how content changes affect user history is crucial for maintaining a smooth user experience.
Impact of Content Changes on User History
- User Interaction Tracking: UserGuiding tracks user interactions with onboarding materials, such as Guides and Checklists. This tracking ensures that users have a personalized and efficient onboarding experience.
- Effect of Content Updates: When you make changes to active onboarding materials, such as updating a Guide's content, layout, or instructions, these changes do not reset or alter the user's interaction history. Users who have already viewed the content will still have their interactions marked as "seen."
- Maintaining Appearance Settings: Regardless of how frequently you set your materials to appear (e.g., once per session, once per user, or on a recurring basis), the system respects these settings even after you update the content. Users will not be prompted to revisit content they have already completed unless you specifically reset the progress or create a new version of the material.
- User Experience Consistency: By preserving the user's history, you ensure a consistent and seamless experience. Users won't be required to re-engage with content they've already seen, which can enhance their overall satisfaction and prevent frustration.
Best Practices for Updating Onboarding Materials
- Communicate Major Changes: If you make significant updates or introduce new features within your Guides, consider informing users through announcements or notifications to keep them aware of the enhancements.
- Test Updates: Before deploying updates, test the changes to ensure they function correctly and not inadvertently disrupt the user experience.
By understanding how content changes affect user history, you can confidently update your onboarding materials while maintaining a positive and consistent user experience.
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