UserGuiding utilizes Amazon Web Services (AWS) as its Cloud Service Provider. To obtain detailed information about the specific services powering UserGuiding, please request the "Security Architecture Diagram" via the security section on our trust.userguiding.com page.

As a customer of UserGuiding, the safety and security policies that Amazon provides us are also applicable to you.

The AWS data center operations comply with a set of standards and regulations including SOC3, ISO 27001, SSAE 16, PCI DSS, FedRAMP, FISMA Moderate Sarbanes- Oxley (SOX), and HIPAA (at the server level). For comprehensive insights into AWS's compliance policies, security measures, and Service Level Agreements (SLAs), please visit the following AWS resources:

1. AWS Compliance: https://aws.amazon.com/compliance/

2. AWS Service Level Agreements: https://aws.amazon.com/legal/service-level-agreements/