What is Ask AI?

Ask AI adds a conversational AI experience to your Knowledge Base. End-users open a chat panel directly inside your standalone Knowledge Base and ask questions in natural language. The AI responds with answers grounded in your published articles, with inline source links so users can read the full context.

On a desktop, Ask AI opens as a right-side drawer. On mobile, it appears as a bottom sheet with swipe-to-close. Keyboard shortcuts (Cmd+I, Cmd+K, Esc) make it fast to summon and dismiss.

Activate Ask AI

Open Knowledge Base > Ask AI in the panel sidebar. The page has two tabs: Configuration and Usage Control. Toggle Ask AI on to enable it for your project. The launcher will appear inside your standalone Knowledge Base once published articles have been synced to the AI vector store.

Article sync runs automatically when you publish, unpublish, or delete an article. Sync status (in progress, ready, error) is shown at the top of the Ask AI page.

Configuration

Use the Configuration tab to customize the chat experience for each language your KB supports:

• Title displayed at the top of the chat panel.
• Welcome message shown when the user first opens Ask AI.
• Input placeholder for the message field.
• Disclaimer shown below the input (e.g., "AI responses may be inaccurate").
• Sources label for the citation list under each AI reply.
• Suggestions: up to a few starter prompts that appear in the empty state.
• Feedback labels: thumbs up / thumbs down copy.

A live preview on the right side of the page reflects your changes as you type.

Usage Control

The Usage Control tab shows your monthly Ask AI message usage and your plan's monthly limit. When the limit is exceeded:

• An alert appears in the panel and on the Ask AI sidebar item.
• A notification is sent to the notifications center.
• End-users see the launcher hidden until usage resets at the start of the next billing month, or until you upgrade.

Usage resets automatically on the first day of each billing month.

Ask AI Conversations report

Open Knowledge Base > Reports > Ask AI Conversations to review what end-users are asking. The report includes:

• A table of threads with message count, last activity, and filters.
• A drawer that opens the full conversation, including AI replies, citations, and user feedback (thumbs).
• CSV export for offline analysis.

Use this report to find content gaps, refine your articles, and improve answer quality.

Billing

Each account receives 20 free Ask AI credits per billing cycle. After that:

• Paid accounts: additional messages are charged per message via the metered Stripe pipeline.
• Trial, freemium, and free accounts: the launcher is hidden in the standalone KB once free credits are exhausted.

You can monitor remaining credits in the Subscription page under the AI Usage card.

End-user experience

End-users open Ask AI from the floating launcher inside your standalone Knowledge Base or from the search bar's "Ask AI" option. They can:

• Type a question and receive a markdown-formatted response with cited sources.
• Click any source to open the related article.
• Rate the most recent reply with thumbs up / thumbs down feedback.
• Continue the conversation in the same thread, or start a new one.

Tips

• Keep articles up to date and well-titled. The AI uses article content as its only knowledge source.
• Unpublish or delete outdated articles so they stop appearing in answers.
• Review the Conversations report weekly for the first month to identify questions your KB doesn't answer well.
• Use the Suggestions field to nudge users toward your most common support topics.