Overview

After publishing your UserGuiding content to your web platform, all end-user interactions related will be presented under the Reports tab in your Guide settings.
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There, you can track the performance of your onboarding material in detail. Consequently, you'll be able to see what is and isn't working with your content.

Note: If you want to see the overall performance of your Guides, you can access the dashboard by clicking on Performance > Dashboard.

Tracking Your Reports Data

Indicators

The Reports tab under each Guide includes the following indicators:

Total Seen: This shows how many times this Guide has been viewed. Each time a user opens the Guide, it's counted as one “seen.” This metric helps measure interest and reach.

Total Completion: This counts the number of times users have gone through the entire Guide and completed it. It indicates how often users are not just starting, but finishing the content.

Completion Rate: This is calculated as: (Total Completion ÷ Total Seen) × 100
This percentage helps you understand how engaging and effective your Guide is. A high completion rate typically means users find the content valuable and easy to follow.

Filters

• Date Picker: You can change the date range and pick a longer or shorter period.
• Interval Selector: Based on the date range chosen from the second filter, you can set a daily, weekly, or monthly interval to present your data on the graph.

Interacting with the Graphs

Line Chart: Once you have applied your filters, you'll see a blue line on the line chart representing the View Count (the number of users who have seen the Guide) and a green one representing the Completion Count (the number of users who have completed all the steps within the Guide).

To gather specific data, hover over the chart, as shown below.

To see the list of users who viewed/completed a Guide, click on one of the indicators representing each date. You can also export this list of users as a CSV file. After clicking "Export CSV," you can select additional attributes to include in your file.

Total Step Completions: This chart displays how many times each step is completed within the selected date range.

Click Actions: This table shows button-level click data, including total clicks, click percentage, and users who interacted.

Exporting Data

Next to each chart, you'll see a button called Export CSV, where you can export the data in spreadsheet format.