Before you delete your account

Deleting your account is permanent and cannot be undone. Your projects, Guides, Checklists, Hotspots, Surveys, and other materials, your users and their analytics data, and your Knowledge Base and Product Updates pages are all deleted.

If there is anything you want to keep, export it first. See How Can I Export Analytics Data? and Exporting Users Data From the Users Page.

If you only want to stop paying, you can cancel your subscription instead. See Managing Your Subscription.

Who can delete an account?

Only the Account Owner can delete a UserGuiding account. The option is not shown to Admins, Publishers or Editors. If you are not the owner, ask your Account Owner to delete the account.

How to delete your account

1. Go to Settings › Profile in the Panel.
2. Under Delete your account permanently, click Delete your account.
3. Type delete me to confirm and click Send code.
4. We email a 6-digit verification code to your address. The code expires in 15 minutes.
5. Enter the code and click Delete. Your account is deleted, and you are signed out.
   

Note: Check your spam folder if you cannot find the verification email. If you enter the wrong code too many times, request a new code. You can request a limited number of codes per day. If you reach the limit, try again the next day or contact our support team.

What happens after deletion

• Your materials stop showing in your product, and your Knowledge Base and Product Updates pages are taken offline. You can remove the UserGuiding installation code from your product.
• Your team members lose access to the account.
• Your subscription is cancelled, and you will not be charged again. Review our Terms of Service to understand our refund policy.

Did not request this?

If you receive an account deletion code that you did not request, do not share it with anyone. Change your password and contact us at [email protected].